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Cross-border documents and border logging

On a cross-border trip, two extra cards appear on the trip detail page: the Cross-border document pack and Border crossing. Both are driver-party only, and neither shows on a domestic trip.

Where to find them

Dashboard → Trips → open the cross-border trip. There’s no separate cross-border section — everything lives on the trip.

The document pack

The pack is a checklist of slots. Each shows Ready, Expiring soon or Expired, and a counter warns “5 required documents still missing.” — counting down as you fill them. Five of the seven slots are required; Generate pack PDF and Share for verification stay available throughout, so you can produce a partial pack if you have to.

Slots come in two kinds, and the difference matters:

  • Booking-scoped — specific to this trip, uploaded here with Upload. These are SAD500 Customs Declaration and CMR / Consignment Note (both required), plus Gate Pass and Weighbridge Ticket, which are labelled (optional) on the slot itself.
  • Reusable — the same document every trip, so it lives in your wallet and is uploaded once. Add in wallet takes you to /wallet. These are COMESA Yellow Card, Driver Passport and Vehicle Registration, all required.

Do the wallet documents once, properly, and every future cross-border trip starts three slots closer to ready. Watch the Expiring soon flag — a wallet document that lapses quietly breaks every trip using it.

Generating the pack

Generate pack PDF builds one combined PDF in a new tab: a cover page with the parties, the route, the manifest checklist and a verification QR code, followed by each uploaded document in order.

Generate it before you leave, not at the border. It’s a single file to hand over, and it prints.

Sharing for verification

Share for verification produces a public link at /verify/{token}. Anyone with the link — a customs officer, a client, a broker — can open it without logging in and confirm the trip’s details. It’s the same idea as the QR on the cover page, which resolves to the same place.

See QR verification.

Logging border crossings

In the Border crossing card, pick the border post from the dropdown — for example Kasumbalesa (ZM/CD) or Beitbridge (ZW/ZA) — then log each stage as it happens:

  • Arrived — moves the trip to At border and timestamps your arrival.
  • In clearance — stamps a time only. It does not change the trip status.
  • Cleared — moves the trip to Cleared border and notifies the shipper.

Allow the location prompt so crossings are GPS-tagged.

Each crossing appears in the history below with its timestamps. A corridor with more than one border is fine — log each crossing separately, and the trip can return to In transit between them.

Why logging both ends is worth the trouble

Your Border clearance times on Transporter analytics are built entirely from these logs, and only crossings with both an arrival and a clearance time are counted. Log one and not the other and the crossing is invisible in your own numbers — so you lose the evidence of which posts cost you time.

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