Reviewing bids and awarding
Once your load is live, carriers bid on it. Choosing between them happens on the load itself.
Where to find it
Open your load from the marketplace — /marketplace/loads/{id}. Offers appear in the Bids & negotiations card, one block per carrier.
Bids arrive in real time. You don’t need to refresh, and you’ll get a “New bid on your load” notification each time one lands.
What each offer shows
- Who’s bidding — the carrier’s company name, a green ✓ Verified badge where they’ve been verified, and their star rating with the number of reviews behind it. View profile opens their public page in a new tab, with their fleet, corridors and full reviews.
- Their quote in ZMW, and when they bid.
- Their pickup and delivery ETAs, in Zambian time, where they gave them.
- Any message they attached.
A carrier who hasn’t registered a company shows as Independent carrier — an owner-driver, not an error, though they’ll carry no verification badge or rating.
Judge on all of it, not just price. A quote ZMW 2,000 cheaper from an unverified carrier with no rating, arriving two days later, isn’t cheaper.
Your three options
On each offer awaiting your response:
- Accept & award — books the load with that carrier at their price.
- Counter — opens a Counter price field and an optional note. Send counter puts the ball back in their court; they can Accept counter or Counter back, and the thread continues until someone accepts or it lapses.
- Decline — rejects that offer. The carrier is notified.
You can negotiate several carriers at once. Each thread is separate.
What awarding does
Awarding is final and immediate:
- The load is booked with the winning carrier at the agreed price. They get “You won this load”.
- Every other bid is auto-declined, and those carriers get “Load awarded to another carrier”.
- A green Booking confirmed panel replaces the bids card, showing the agreed price and a View trip button.
There’s no undo, so counter rather than award if you’re still deciding.
Offers expire
An offer that sits for 6 hours without a response expires, in either direction — yours to a carrier, or theirs to you. An expired offer reads “This offer expired (no response within 6h).” and can’t be accepted; the carrier has to bid again.
Your bidding deadline is the other clock. When it passes, the load closes to new bids entirely.
Fixed-price loads
There’s nothing to review. The first carrier to click Accept fixed price takes the load and you get a “Your load was booked” notification.
Where to go next
- Tracking shipments — following the trip you just created.
- Settlement and disputes — paying for it afterwards.