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Tracking shipments

Once your load is booked, it becomes a trip and you can watch it move.

Where to find your shipments

Dashboard → Trips. Active trips are listed first with a status badge, past ones below. A trip opens at /dashboard/trips/{bookingId}, and you can also reach it from View trip on the booking confirmation.

Trips also carry a settlement flag in the list, so Payment needed is visible without opening each one.

What you’ll see

  • Trip timeline — the ten-step sequence from Assigned through En route to pickup, Loaded, In transit, Arrived at delivery, Unloaded and finally Delivered, each with a timestamp. Cross-border trips add At border and Cleared border.
  • The map — the truck’s last reported position with a breadcrumb of where it’s been, plus pickup and delivery markers.
  • Settlement — what’s owed and what’s expected of you.

You get a notification at each status change, so you don’t need to sit on the page.

Watch, don’t drive

Status updates and proof of delivery are driver-party only. You’ll see the timeline and the map, but no controls — that’s deliberate, so the record reflects what the driver actually did.

Sharing tracking

Click Share tracking to copy a public link at /track/{token}. Anyone with it can watch the map and timeline without an account — hand it to the consignee, the receiving warehouse, or your client. See Live tracking and waybills.

When something goes wrong

There’s no chat on a load, so the phone is your tool: the carrier’s number is on their company profile.

If the cargo is refused, damaged or never turns up, don’t mark the booking funded. Raise it with the carrier, and if you can’t agree, click Raise dispute on the settlement panel — that freezes settlement and puts an administrator on it. See Settlement and disputes.

After delivery

The driver captures proof of delivery — a consignee signature and at least one cargo photo — and the trip moves to Delivered, which is terminal.

Two things follow: settlement opens, so you can mark the booking funded and get your tax invoice; and you’re both prompted to rate each other. See Ratings and reviews.