Dispatch coordination

Dispatch is the live operations view — every job in flight, every vehicle on the road, every driver on shift.

Where to find it

In the app: Fleet → Dispatch (/fleet/dispatch).

The dispatch board

The board has three main columns by default:

1. Pending assignment — accepted jobs that need a vehicle/driver allocated.
2. In progress — jobs currently being executed, grouped by status (en route to pickup, loading, in transit, delivering).
3. Completed today — finished jobs from the current day, before they roll into history.

You can switch to a map view to see all active vehicles on a single map with status icons.

Assigning a job

1. Drag a pending job onto a vehicle, or click the job and use the assign dropdown.
2. The platform suggests vehicles based on proximity, capacity, and driver hours.
3. Confirm — the driver gets a push notification with the job details and route.

Re-routing in flight

If a job needs to change mid-execution (new drop-off, additional pickup, urgent priority change):

1. Click the active job on the board.
2. Edit the route or stops.
3. The driver gets an updated route on their device and acknowledges before the change takes effect.

Exceptions

The board flags issues automatically:

• Behind schedule — vehicle isn’t on track to meet the ETA window.
• Off route — vehicle has deviated from the planned route.
• Driver hours warning — driver is approaching legal hours-of-service limits.
• Document expiry on active job — a vehicle’s permit is expiring while the job is in flight.

Click an alert to see context and resolve.

Permissions

Dispatch is a high-trust view — most logistics companies restrict it to operations roles. See Roles and permissions.