Contact support
If the FAQ and Troubleshooting pages haven’t solved your problem, please get in touch.
How to reach us
- In-app chat — the chat bubble in the bottom-right corner of any page. Fastest for most issues; we typically respond within business hours.
- Email —
support@dynacargo.app. Use for issues that aren’t urgent or that need attachments. - Phone (admins and enterprise plans only) — see your contract for the dedicated number.
What to include
When you reach out, please send:
- Your account email so we can find you.
- A clear description of the problem — what you were trying to do, what happened instead.
- Screenshots if applicable (drag-and-drop into in-app chat or attach to email).
- Relevant identifiers: job ID, invoice number, DPO transaction reference, vehicle registration, etc. These let us trace what happened on the server.
- Browser and device if it’s a UI issue (e.g. “Chrome 138 on Windows 11”, “Safari on iPhone”).
- Timestamp — when the problem occurred, in your local time or UTC.
Response times
| Plan | First response (business hours) |
|---|---|
| Free / trial | Best effort (typically within 1 business day) |
| Standard | Within 4 business hours |
| Business | Within 1 business hour |
| Enterprise | Per contract SLA |
Business hours are 08:00–17:00 CAT, Monday–Friday, excluding Zambian public holidays.
Critical issues
If something is genuinely critical — platform-wide outage suspected, suspected security incident, payment lost — use in-app chat first, mark the conversation as urgent, and follow up by phone if you’re on a plan that includes it. Don’t sit on something serious.
Feature requests and feedback
We love hearing what you’d like to see next. Send ideas to feedback@dynacargo.app or use the Send feedback link in your account menu.