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Ratings and reviews

After a trip is delivered, both sides rate each other. Ratings are double-blind — neither of you can see the other’s before you’ve written your own.

Where to find it

On the delivered trip: Dashboard → Trips → open it. A Rate your transporter block appears for shippers, Rate your shipper for transporters.

The block only shows on a delivered trip you haven’t already rated. Once you submit, it’s replaced by “You’ve rated this trip. Ratings appear once both parties rate or after 7 days.” — there’s no editing and no second attempt.

What you’re asked

  • Overall — 1 to 5 stars, and the only required field. Submitting without it is blocked with “Add an overall rating — Tap the stars to rate 1–5.”
  • Dimension stars, all optional: Communication and On time for both sides, plus Cargo condition if you’re the shipper or Payment if you’re the transporter.
  • A Written review (optional), up to 1,000 characters.

The form states the rule beneath the button: “Ratings stay hidden until both parties rate or 7 days pass.”

When reviews become visible

A review appears on the rated company’s public profile once either:

  • the other side has also submitted their rating, or
  • 7 days have passed since it was written.

The rule is applied when reviews are read, not when they’re written — so a review you left today becomes visible the moment your counterparty rates, without either of you doing anything.

The point is honesty. Neither party can wait to see their score before deciding what to give, and no one can hold a good review hostage. Rate promptly and the reviews publish sooner for both of you.

Moderation

A written review containing an email address, a phone number or profanity is held for moderation before it appears. The form warns you as you type, and you’ll be told “Your written review will appear after a quick moderation check.” when you submit.

Your star score still counts immediately. Only the text waits for an administrator. Keep contact details out of reviews and it publishes straight away.

Where reviews show up

On the carrier’s public profile at /provider/{slug}, under Reviews — each with the reviewer’s first name and company, the overall stars and per-dimension chips like Communication 4/5.

The company’s average rating and review count update with it, and that average appears on marketplace cards and in the transporters directory. It’s the first thing a shipper comparing carriers looks at.

Who gets prompted

Rating direction resolves by user first, then company. In a company with several users, the person who actually ran the trip is the one prompted — not whoever opens the trip page.

Where to go next