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Cross-border clearance

Cross-border work — Lusaka to Beira, Kitwe to Johannesburg — is gated. Until your company is cleared, the platform treats you as a domestic-only carrier.

What clearance unlocks

All four of these, on any lane where origin and destination countries differ:

  • Seeing cross-border loads.
  • Bidding on them.
  • Accepting them at a fixed price.
  • Being matched to them when a shipper posts.

And, since we tightened this, posting a cross-border backload or route yourself.

Pick a cross-border corridor in the route wizard without clearance and an amber panel appears reading “Your company isn’t cross-border verified” — “You can’t post a ZM → MZ route until clearance is granted. Request it from your dashboard, or pick a domestic lane.” You can still fill in the rest of the form and move between steps; it’s the final Post route button that stays disabled.

Why this is the first thing to check when you get no work

The matcher skips uncleared carriers silently. You’ll see no error, no warning and no empty-state explaining it — cross-border loads simply never reach you, and the notification that would have told you about them is never sent.

If you run cross-border lanes and your route posts seem to go nowhere, check your clearance before you touch anything else. It’s the single most common cause.

Requesting it

  1. Go to Dashboard → Company.
  2. Find the Cross-border clearance card.
  3. Click Request cross-border clearance.

You’ll get “Clearance requested — Our team will review your company and documents.” The card then shows the date you requested and “under review” until it’s granted, at which point the card disappears.

Getting approved faster

Review is manual. Someone reads your company profile and your documents, so have them in place before you ask:

  • PACRA registration number and ZRA TPIN on your company profile.
  • COMESA Yellow Card and your carrier licences uploaded.

A request from a company with an empty profile takes longer, and may come back rejected with a reason.

General verification — the ✓ Verified badge — and cross-border clearance are different things, granted separately. Verification gets you the badge and ranks you first in route search. Clearance gets you cross-border lanes. You can have either without the other, so check both if something isn’t working.

Where to go next