Troubleshooting
Sign-in and access
”Invalid email or password”
- Check the email for typos — it must match exactly.
- Try Forgot password? to confirm the account exists.
- Sign-in is email and password only. There’s no social login or magic link, so don’t wait for one.
Confirmation email never arrived
- Check spam and junk.
- Confirm the address you signed up with.
- Until you confirm, you’ll be blocked from posting and bidding with “Please confirm your email address before posting or bidding.”
- If nothing after 15 minutes, contact support.
Redirected to /subscribe every time
The dashboard, posting, bidding and load detail pages need a paid plan. An active Free plan doesn’t clear the gate — check which plan you’re on under Account → Subscription.
Payment went through at DPO but the paywall is still there
Usually clears within a minute or two. If it doesn’t, contact support with the DPO transaction reference.
Posting
”Next” won’t advance the wizard
Required fields are empty and marked in red:
- Step 1 (Lane) needs pickup, delivery and both dates. Dates must be in the future.
- Step 2 (Cargo) needs a Load title of at least 5 characters and a Cargo type.
”Enter a fixed price greater than 0.”
You chose Fixed price and left the price blank. Enter one, or switch to Open bidding where the budget is optional.
The post button is disabled on a cross-border lane
Your company isn’t cross-border cleared. Request it from Dashboard → Company. See Cross-border clearance.
”Post route” won’t submit
Free capacity (t) is required. It’s easy to miss because nothing else on that step is.
A draft I didn’t want keeps coming back
The wizard autosaves and restores. Posting clears the draft, so complete the load or clear the fields.
Matching and bidding
My route or load gets no matches
In order of likelihood:
- Cross-border clearance — the matcher skips uncleared carriers silently, with no error anywhere. Check this first on any lane that crosses a border.
- Custom lane — a free-text lane is listed and searchable but never auto-matched. Use a corridor preset.
- Posted before verification — matching runs at post time only, and nothing is re-matched afterwards. Re-post to trigger it.
My load has bids but I can’t award one
An offer expires after 6 hours without a response, in either direction. Expired offers can’t be accepted — the carrier needs to bid again.
”This load was just booked by another carrier.”
Fixed-price loads are first come, first served, and someone got there first.
Trips and delivery
The status I want isn’t offered
The Update status card only shows legal next steps from where the trip currently is. Border steps only appear on cross-border trips.
”Only the assigned driver can capture proof of delivery.”
Proof of delivery is driver-party only — the shipper can watch but not capture.
”Confirm delivery” won’t submit
It needs a signature and at least one cargo photo. Both are checked separately, so filling one doesn’t satisfy the other.
Tracking shows the truck in the wrong place
- Position updates roughly every 5 minutes in transit, dropping to 15 minutes when stationary. The map shows the last known position.
- If the driver denied the browser’s location prompt, no positions are being reported at all — status updates still work, but the map won’t move.
”Tracking link unavailable”
The share token is invalid or expired. Generate a fresh link from the trip with Share tracking.
Money
The ZRA invoice hasn’t appeared
It generates once the booking is both delivered and funded. The settlement panel says which one it’s still waiting on. “Invoice generating…” means both conditions are met and it’s on its way.
”Invoicing is for company accounts”
Manual invoicing requires a company profile — ZRA invoices are issued by a company. Set one up under Dashboard → Company.
I’ve delivered and haven’t been paid
The platform never held the money, so there’s nothing for support to release. Chase the shipper first. If that fails, Raise dispute on the settlement panel with reason Payment issue — that freezes settlement and puts it in front of an administrator.
Analytics
Everything reads ZMW 0.00
The dashboards count delivered, non-cancelled bookings only, so a new account or a quiet period genuinely shows zeros. They scope to you or your company, so booking as an individual still shows your own numbers.
A section is empty while others have data
Some cards need a minimum sample before showing anything, and on-time rate only counts trips where the load carried a promised delivery time. Border clearance times only counts crossings where both an arrival and a clearance were logged.
Still stuck?
See Contact support.