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Review moderation

Reviews containing an email address, a phone number or profanity are held automatically before they appear. The moderation queue is at /internal/reviews.

What’s actually held

Only the written text. The star score counts from the moment it’s submitted and is already feeding the company’s average rating and their public profile.

So this queue isn’t a gate on someone’s reputation — it’s a gate on published prose. Reject a review and the rating still stands; you’ve removed the words, not the score.

The queue

Reviews awaiting moderation, oldest first, each showing:

  • The route — origin → destination — and the booking reference.
  • The stars given.
  • The written review itself, quoted.

Work oldest first as presented. The double-blind rule means a held review is also blocking nothing — the counterparty’s review publishes on its own schedule — but a review held for a fortnight is stale by the time it appears.

Deciding

  • Approve — publishes the text. It becomes visible on the company’s public profile subject to the usual double-blind rule: once both parties have rated, or 7 days after it was written.
  • Reject — the text never appears. The score is unaffected.

Both decisions are recorded with your email and the time, in the review’s own event trail.

Actions are idempotent. If a review has already been moderated — including by another administrator between your page load and your click — you’ll get “Review was already moderated.” rather than overwriting their decision.

What to reject

The filter catches contact details and profanity mechanically, so most of what lands here is a legitimate review that happens to include a phone number. Judge the review, not the trigger:

  • Approve a fair review that merely mentions a number or an address, if the surrounding text is genuine feedback. Only the platform’s contact-sharing rule was breached, and the value to other customers is real.
  • Reject abuse, content that identifies an individual driver by name in a damaging way, and attempts to move business off-platform.

When you reject, you’re removing one customer’s account of what happened. Do it because the text is unacceptable, not because it’s unflattering.

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